We are a small family business consisting currently of two staff, our premises aren't open to the public.
PLEASE NOTE: we do not deliver to P.O.BOX, Mail Forwarding, Sorting Companies, Storage, Hotel and B&B type addresses.
We currently only send to UK and parts of Europe.
We are trying a limited Europe delivery service for the time-being with only a limited number of European countries - this is in part due to the number of parcels bouncing back from certain countries for whatever reason, the cost to us is to great to afford.
UK and Europe Delivery
Packages are generally dispatched within 2 days after receipt of payment and are mainly shipped via Royal Mail or Parcel Force couriers with tracking.
Old Tools delivers throughout the UK. Most items are usually dispatched within two working days of payment being received. An email will be sent to the customer once the item has been processed and dispatched (providing the customer supplies a valid email address). Delivery will arrive via Royal Mail or courier normally Parcel Force . After dispatch most items should be delivered within 1-5 working days. Cost of delivery ranges from £3.50 - £6.95 depending on the size, value and weight of the parcel (up to 30kg), £6.95 for valuable, large, or parcels over 2kg and up to 30kg in weight.
0 - 25kg £3.50 - £6.95
The large majority of items will need to be signed for on arrival. Parcels will be returned to the couriers local depot if the customer is not present at the delivery address at time of delivery. The courier will leave a calling card with further details. Customers are able to either rearrange delivery by contacting the courier or the customer can collect the item from the couriers local depot. After 7 working days most couriers will return the parcel to the sender (Old Tools) if they have been unsuccessful in delivering the parcel. If you have not received your parcel within 5 working days from the time of dispatch, please ensure to contact your local depot or please contact us.
Northern Ireland: at this time, as we understand, we are unable to send any item made from Rosewood, Bubinga, Ebony, Blackwood (or any African wood) without a CITES permit. Until we resolve this we are unable to send any item containing one of these woods to Northern Ireland, sorry.
0 - 1.6kg £3.50 - £4.95 (Royal Mail)
1.6 - 2kg £9.00
2 - 5kg £10.00
5 - 20kg £15.00 - £20.00
HIGHLANDS AND ISLANDS
0 - 1.5kg £3.50 - £4.80 (Royal Mail)
1.5 - 20kg £9.00 - £17.50 (Courier)
CHANNEL ISLANDS DELIVERY COST GUIDE
0 - 1.5kg £3.50 - £4.80 (Royal Mail)
1.5 - 4kg £12.50 (Courier)
4 - 20kg £17.50 (Courier)
EUROPE DELIVERY COST GUIDE
We are currently only posting to the following European countries:
Denmark, Finland, Netherlands, Norway, Sweden, Switzerland
Delivery costs of parcels are automated depending on the weight and size of the parcel. To find out the cost of delivery please follow these steps:
1. Add desired item(s) to your basket and proceed to checkout.
2. Select your country from the country field drop down menu.
3. Click next to reveal the delivery cost (this price doesn't include any fees / customs taxes your country may charge you).
Cost of Europe delivery starts from £9.95 upwards depending on the size and weight of the parcel:
IMPORTANT: Parcels sent outside of the UK will be sent using a Duty Unpaid delivery service:
You will likely be charged customs fees / handling fees within your country. In the UK these fees are usually requested by the courier puting a card through the door requesting you pay the fee via a web link on their website in order for the courier to deliver the parcel. As we understand each individual country is different and has it's own individual policies and prices which you should familiarise yourself with so there are no surprises.
With regret, our world delivery service is no longer in operation. We now only deliver to UK and parts of Europe.
Old Tools offer a 30 day money back guarantee on receipt of goods purchased from this website, so if you are not completely satisfied you may return the item within the time period. We do not accept items returned without the customer firstly making an arrangement with us to do so and secondly the customer receiving an acknowledgment from us to allow them to do so. The buyer is responsible for all postage return costs. We will not accept any liability for damage or loss caused by the carrier whilst items are in return transit, so for your own protection, we advise that you use a traceable service that provides product compensation for any losses or damages.
Damage to returned items that wasn't previously stated by the buyer in prior communications will be treated as return postal damage and as such the responsibility for any claim will be solely with the buyer, we will assist you in any way we can with verifying a claim with the shipping agent. The item should be returned in the condition that it arrived in along with the packaging. Failure to meet these requirements will invalidate the guarantee. Simply follow these requirements and you will receive a full refund for the item in question.
Please send returns to the address below:
FAO: MATT FRANCIS
OLD TOOLS LTD
BEXHILL ON SEA
In the eventuality that an item is found to be damaged on arrival, please retain all packaging and please retain the damaged item concerned. It is essential all of the packaging and the damaged item is kept. Failure to do so may forfeit a refund being issued for the damaged product. Please report the finding of a damaged item to the Old Tools team within seven days of the item being delivered. To help process a claim we would ask that you kindly email through some photographs of the damaged item (taking care to highlight the damaged area), and a photograph of all of the packaging. If you are unable to take phtoographs, please let the Old Tools team know.